Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts.

This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.

Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving.

Topics Include:

  • Understanding negotiations in the mediation
  • Introduction to mediation fundamentals: protocols, caucuses and side-bars
  • Tools and techniques of mediation
  • Ethical considerations in workplace mediation
  • Defining different mediation styles: directive / evaluative and facilitative
  • Upon successful completion of this course, participants will receive an FMCS Certificate of Training.