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Mediation Skills for the Workplace
March 10 - 14, 2014
Description: This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.

Category: FMCS Institute Course

Time: 8:30 AM - 5:00 PM (Daily times may vary. Please see agenda below.)

Location: Washington, DC

Agenda:
Understanding negotiations in the mediation
Introduction to mediation fundamentals: protocols, caucuses and side-bars
Tools and techniques of mediation
Ethical considerations in workplace mediation
Defining different mediation styles: directive / evaluative and facilitative

Contact: Lynda Lee
206-553-2773
llee@fmcs.gov

Additional Information (links):   Mediation Skills for the Workplace