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Mediation Skills for the Workplace - Oakland, CA


Integrating theory and practice, this course focuses on participants developing a conceptual understanding of the mediation process as it is applied to workplace issues.
Dates: March 16-20, 2015
Times: M-Th 8:30 a.m. - 5:00 p.m.  (Fri - 1:00 p.m.)
Location: FMCS Oakland, CA
Cost: $1200.00 Early bird 1100.00 until February 16, 2015
Course Information
Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts.

This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.

Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving.

  • Understanding negotiations in the mediation 
  • Introduction to mediation fundamentals: protocols, caucuses and side-bars
  • Tools and techniques of mediation
  • Ethical considerations in workplace mediation
  • Defining different mediation styles: directive / evaluative and facilitative  
Upon successful completion of this course, participants will receive an FMCS Certificate of Training. 
Registration Information
This class will be limited to the first 25 registrants. 

Stephen Kessler Commissioner , Oakland, CA 
Valerie Harragin  Commissioner, Glendale, CA


FMCS Institute for Conflict Management (206) 553-2773. 

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