Instructor: Commissioner Valerie Harragin
Date: Thursday February 20
Time: 1:00 pm – 2:30 pm EASTERN STANDARD TIME
Cost:
$75.00
Location :
This course is being offered online as a live webinar. After you complete registration, you will receive a link and instructions for logging in and participating.
Description:
Everyone makes mistakes. That’s why a good apology is one of the most important tools in workplace communication. Apologizing is an underrated relationship skill that can bring real healing, peace, and stress relief in the face of conflict.
But apologizing isn’t easy. The feelings aroused by disputes — anger, betrayal, vulnerability — make it difficult for the parties to negotiate rationally. An apology can defuse anger by acknowledging the harm that the other party experienced, which often makes it possible for the recipient of the apology to better hear and understand the other party’s point of view, thus paving the way to resolving many disputes and disagreements.
So, what’s the best way to say sorry in the workplace? What steps do people need to take for an apology to be sincere? There’s more to it than shrugging and saying, “I’m sorry.” An effective apology is one that acknowledges a situation and ultimately makes things better.
In this online seminar, through discussion, video clips, and famous examples from history, you will learn the six elements that make for an effective apology, and come away with tools that will help you heal relationships, build trust, and create a safer and more productive workplace culture.
This course is presented online.
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Power of Apology
02/20/2020
1:00 PM - 2:30 PM