Mediation Skills

Date:
September 12-16, 2016

Time:
Monday – Thursday 8:30 am – 5:00 pm – Friday 8:30 am- 1:00 pm
Cost:
$1200.00  –  $1100.00 if registered before  August 12, 2016

Location:
FMCS Washington DC
2100 K Street NW
Washington, DC 20427

Description:
Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts.

This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.

Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving.

Topics Include:

• Understanding negotiations in the mediation
• Introduction to mediation fundamentals: protocols, caucuses and side-bars
• Tools and techniques of mediation
• Ethical considerations in workplace mediation
• Defining different mediation styles: directive / evaluative and facilitative
• Upon successful completion of this course, participants will receive an FMCS Certificate of Training.

Instructors:

Tim Viskocil,  Commissioner  – Cleveland, OH
Tammy Poole,  Commissioner. Louisville, KY

* Required Fields