This course is being offered as a series of 3 90-minute webinars

Date: May 10, 17, 24, 2022

Time:  1:00pm-2:30 pm Eastern Time

Cost: $250.00

 

Location:  This course is offered entirely online.  Links will be provided prior to the beginning of the course

Instructors:  Heather Brown, Chief Learning Officer, FMCS & Valerie Harragin, Principal, FMCS Institute for Conflict Management

 

Course Description:
Difficult people are everywhere! Or are they?  Each and every day, we encounter people whose behavior comes across to us as obstructive, obnoxious, stubborn, offensive, or worse.  What are the roots of difficult behavior; and what are the best strategies for dealing with these encounters?  Understanding the human emotional response process can lend great insight into these perplexing questions.  Following this  highly interactive  3-session webinar series, participants will be able to identify the elements of human interpersonal reactions at play in a given situation and recognize emotional response cues that can guide them in refocusing a conflict encounter that’s gone awry and improve conflict resolution outcomes.

Topics Include:

  • Emotion-based Responses and the Dynamics of Human Interaction
  • Mindful Self-Awareness
  • Empowerment and Disempowerment
  • Locus of Control
  • Re-defining “difficult”
  • Working Styles
  • Strategies for Dealing with Difficult People

 

The Institute will enforce the following cancellation policy: Cancellations received more than 7 days in advance will be refunded the full amount less a $50.00 processing fee. No-shows and cancellations received less than 7 days before the seminar date are not eligible for a refund. Substitutions may be made at any time.

 

 

 

 

 

 

 

 

 

 

 

 

 

  • Dealing with Difficult Behaviors
     05/10/2022
     1:00 PM - 2:30 PM
  • Dealing with Difficult Behaviors
     05/17/2022
     1:00 PM - 2:30 PM
  • Dealing with Difficult Behaviors
     05/24/2022
     1:00 PM - 2:30 PM
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