Time: Monday –  8:30 am – 4:30 pm  Friday – 8:30 am -1:00 pm

Cost: $1000.00  –  $900.00 Early bird
If you are paying by check please mail to:
FMCS Institute
2001 6th Avenue Suite # 2500
Seattle, WA 98121

Location:
FMCS Glendale training center
550 North Brand Blvd., Suite 1150
Glendale, CA  91203

Topic:
Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts.
This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.
Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving.

Topics Include:
• Understanding negotiations in the mediation
• Introduction to mediation fundamentals: protocols, caucuses and side-bars
• Tools and techniques of mediation
• Ethical considerations in workplace mediation
• Defining different mediation styles: directive / evaluative and facilitative
• Upon successful completion of this course, participants will receive an FMCS Certificate of Training.

Instructors:

Tom Cherioli, FMCS Commissioner
Isael Hermosillo, FMCS Commissioner

This class will be limited to the first 25 participants.

The Institute will enforce the following cancellation policy: Cancellations received more than 7 days in advance will be refunded the full amount less a $50.00 processing fee. No-shows and cancellations received less than 7 days before the seminar date are not eligible for a refund. Substitutions may be made at any time.

• Please note: A service animal (dog) may be present in the classroom.

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