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 Learning / FMCS Institute / Courses / Mediation Skills for the Workplace
  Mediation Skills for the Workplace

Future dates to be announced. Please email llee@fmcs.gov to be added to the notification list  
 
Dates: TBD
Times: M-Th 8:30 a.m. - 5:00 p.m. (F - 1:00 p.m.)
Location: TBD
Cost: $1200.00
 
Course Information
Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts.

This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.

Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving.

Topics:
  • Understanding negotiations in the mediation 
  • Introduction to mediation fundamentals: protocols, caucuses and side-bars
  • Tools and techniques of mediation
  • Ethical considerations in workplace mediation
  • Defining different mediation styles: directive / evaluative and facilitative  
Upon successful completion of this course, participants will receive an FMCS Certificate of Training. 
 
Registration Information
This class will be limited to the first 20 registrants. 
 

FMCS Institute for Conflict Management (206) 553-2773.