close window
 Learning / FMCS Institute / Courses / Mediation Skills for the Workplace
  Mediation Skills for the Workplace - Washington, DC

Dates: September 8-12, 2014
Times: M-Th 8:30 a.m. - 5:00 p.m. (F - 1:00 p.m.)
Location: FMCS Washington DC
Cost: $1200.00
Course Information
Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts.

This workshop focuses on the mediation process and skills required to be successful. Facilitating difficult conversations, creative problem-solving, interpersonal negotiations and communication will be covered. The course will not include substantive or statutory issues.

Highly interactive, with specially designed role-plays reflecting a variety of workplace conflicts, Mediation Skills for the Workplace, prepares your organization for collaborative problem-solving.

  • Understanding negotiations in the mediation 
  • Introduction to mediation fundamentals: protocols, caucuses and side-bars
  • Tools and techniques of mediation
  • Ethical considerations in workplace mediation
  • Defining different mediation styles: directive / evaluative and facilitative  
Upon successful completion of this course, participants will receive an FMCS Certificate of Training. 
Registration Information
This class will be limited to the first 20 registrants. 
 Instructors: Ramona Buck Commissioner , Washington, DC
                         Pat Dunn  Commissioner , Kansas City, MO


FMCS Institute for Conflict Management (206) 553-2773.